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NQuire350 / NQuire350 :
By - July 14, 2020, at 08:26 AM

1.  How to return to Android Desktop

Please refer to the User Manual Chapter 8 ADB Debug.

2.  How to transfer the format of config file between Nquire200 and Nquire300

The config file of Nquire200 is different from Nquire300's, the config file of Nquire200 is cit.conf, the config file of Nquire300 is cit.json. You can download the tool via below link, and the tool is easy to be used.

Known Issue
The latest version is :NQuire350-X_V1.01.006

3.  why my NQuire350 can’t be visited by web-based tool

i. Make sure your PC is in the same IP range as the NQuire, e.g.

ii. Type “ping” in your Command Prompt (MS Windows: cmd.exe) and then press Enter.(if your device is not default ip address:,ping the device IP address)

iii. If the problem still persists, check the firmware version ,if it is lower than NQuire350-X_V1.01.006,it need to upgrade to NQuire350-X_V1.01.006 or higher version to fix .

Upgrade firmware ,You can refer to the User guide Chapter7 System Update.

When it successfully upgrade, and the device reboot, you may find the reboot isn’t successful. Stopped in the below picture:

You need power off the device and then after about 10 seconds to power on . Then it will successfully start.(take about 30 seconds)
You can check the firmware version on the system update:

How to upgrade NQuire350 via local update/TF card from old version To V1.01.006 or higher version SOP download link:

4.  How to add a background image in CIT

①Contact Newland FAE to get the latest version FW and reference the "Chapter 7 System Update" on user guide to update your Nquire350's Firmware

②Open the web config page and select "Messages" and check the "Picture" checkbox on then apply settings.


③Via USB or FTP ,upload an image named " welcom.gif" into " Nquire350/res/" path

※about upload image via FTP, you can reference the 68 page on user guide.

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